Refund & Cancellation Policy
Refund and Cancellation Policy
MagicJini reserves the right to choose to cancel a
customer's orders on MagicJini 's own accord. If in case such a situation
arises that a customer's order is being cancelled from our side we will
immediately process a refund of the entire amount back to the customer's
account and also intimate the customer on the same.
Our firm’s main motive is to give
an unmatched service to the customer and we believe in helping our customers to
the farthest extent, and therefore have a liberal cancellation
policy. Keeping the convenience of the customer in mind, we have
formulated easy, hassle free cancellation and refund policy.
If, however, unfortunately you
have to cancel or change an order, you need to send an email to email@example.com stating
your Order ID.
In case you want to cancel or
change any ordered items, you need to email us the request within 6 hours from
your order placement. Acceptance of this request is at the sole discretion of MAGICJINI
Enterprise sites/services. If your request is accepted by us, we will either
change the item or refund the entire amount (as the situation may be) without
deducting any processing charges. Any changes or cancellation of order, post
the threshold hour mentioned above, will not be entertained.
If you cancel your order after your ordered items
have been shipped:
Unfortunately, we will not be
able to refund the amount in this case
Kindly note – We expect that any
customer do not indulge in fraudulent transaction. If any such transaction by
any customer or any transaction which defies the terms & conditions of
using the website is suspected, we reserve our sole discretion to cancel such
orders. We will also preserve a negative list of all such fraudulent
transactions and customers and would subsequently deny access to them or cancel
any orders placed by them.
Refunds will be processed in the
same manner in which the payment is received. The same will be done within 14
working days (Bank working days) from the date of cancellation of order.
Following scenario may arise for refund –
1. Incase we are unable to deliver the ordered items: On a highly unlikely situation that we are
unable to deliver the ordered items, we will contact you and incase you want a
refund, we will refund the entire amount. Alternately, we can deliver some
other item that is available of an equivalent value, post your concurrence.
2. Product delivered is a different listed item from what you have
ordered: In such case first accept our
apologies. Let us know immediately by sending an email to firstname.lastname@example.org mentioning your Order Id and tell us if
you want a refund or an exchange.
3. Packaging is tampered with or damaged before delivery: Please email us at email@example.com stating
your Order ID latest within 24 hours of accepting the package.
However, we will request you for the pictures of the shipment and
individual pictures of the boxes along with the delivery person. These pictures
will be provided to the food vendors and/or the courier partner as per the
case, within 48 hours of shipment delivery. If the claim is found genuine by
us, the food vendor and/or the courier partner, we will initiate replacement of
the same. We will replace it with a fresh package at no extra cost. There
will be no refund, however, under any circumstances in this case.
4. Ordered item are spoilt when received (applicable to only
perishable products): While we have taken all
possible steps to ensure the products reach you in a proper state, in the
unfortunate event that the items reaches you spoilt, please contact us
immediately at firstname.lastname@example.org mentioning
your Order Id. In such scenario, either we will refund the entire amount to
you, if you want, or send you your ordered items once again at no extra cost
subject to the following conditions.
Ø Since these are essentially perishable food
items, you need to inform us within 6 hours of delivering the items. If you
inform us after 6 hours from delivery of the item, we will not be able to
process the request.
Ø If there is delay in receipt because it could
not be delivered at the first attempt due to non-availability at home, we will
NOT be responsible for the items getting spoil and no refund or replacement
will be processed.
Ø In case a delivery rescheduling is requested
after the products are already shipped, we will not be processing the request
and we will not be responsible in such case if ordered items perish. There will
be no refund or replacement in this case.
At any given point of time, for
any queries or concern, please feel free to mail us at email@example.com. We are happy to assist you.
5. In case of apparels:
Refunds and returns of apparels purchased from MagicJini would be accepted only in case of physical
damage of the product or a manufacturing defect in the product when it is
received by the customer. In such a case the customer would need to send
MagicJini a mail with an image of the
defective product highlighting the area of the damage within 24 hours of
delivery of the same. Refunds and returns would not be entertained in cases of
subjective debate between the customer and MagicJini on the material, colour or quality perceived
by the customer of the product.
Kindly note: MagicJini is not liable for undelivered orders if the
address provided by the customer is incorrect